Sterling Dental Partners cut empty chair time from 14% to 6.2%.
Across 14 Greater Atlanta practices, DayLoom replaced manual morning huddle spreadsheets, sticky-note insurance flags, and reactive open-slot calling with a reviewed Day Map for schedule gaps, insurance authorizations, and recall drafts. Morning huddles fell from 22 minutes to 7 minutes per location.
The bottleneck wasn't the volume of work, but the mental tax of tracking which claims were pending and which gaps needed filling. DayLoom doesn't do the work for us - it just tells us exactly where the fires are before we walk in the door. The RBAC ensures my hygienists aren't seeing billing data they don't need, and the approval queue keeps us compliant.
Elena Rodriguez, Director of Operations, Sterling Dental Partners
Monthly production reports compared against appointment logs, April 2025 to May 2026.
Empty chair time
14% → 6.2%
Morning huddle
22 min → 7 min per location
Locations live
14 Greater Atlanta practices
The Tuesday Gap
A Monday 4:15 PM cancellation for a Tuesday 10:00 AM high-production procedure triggered a Dentrix webhook. DayLoom found three nearby recall candidates, prepared SMS drafts, and routed them for coordinator review. Staff rejected two drafts, approved one, and filled the slot by 4:45 PM.
Estimated $450 in avoided lost production, tracked in the Recovered Production dashboard.